Information Provided Under Japan's Act on Specified Commercial Transactions
- Sales Price
The purchase is "Japanese Yen(Yen)" only.
Prices for the products are NOT including shipping charges, the payment handling fee, customs and taxes of the customer's country.
[About the selling price of this store]
According to the HP specifications, the display price is displayed as "tax included", but the display price is correctly the price excluding tax.
- Timing and Method of Payment of Price
PayPal and all major Credit Cards are the accepted forms of payment
- Returns Policy
We do not accept returns, cancellations, or exchanges on all orders.
We give refunds ONLY for defective or damaged items.
If your product is found to be defective or damaged within 1-3 working days of delivery, you may return the item(s) and get a full refund.
Prior to retuning the item, please let us know your name, product problem, and order information by email.
- Delivery Period for Services or Goods
All our international orders are shipped using EMS within 3-7 Japan Postal Service's working days.
※Countries that have stopped receiving EMS, including the United States, will be shipped by UPS.
Depending on the country of delivery and the product, you may be required to pay additional shipping charges.
Customer will receive a shipping confirmation email with the tracking code after the shipping process starts. In the case that customer does not get the shipping email, please check that your email server is not blocking emails from our server [@aliceauaa-official.com].
※What to do if the order is lost
If the package does not arrive at your place after a two weeks or so, please firtst check the tracking record. If its tracking information has not been updated more than two weeks after the last recorded date and you think your order is lost or missing, please contact us immediately.
Japan Post will conduct a search for missing or lost shipments for up to 6 months of the shipment date.
- Name and Contact Information of Company
Corporate Name：alice e laboratory co;ltd
Name：Store manager Hayashi
Address：1-7-21 Bainann Nishinari-ku Osaka-city, 5570033 JAPAN